RESTAURANT PROMOTIONAL IDENTITY CARDS PACKAGING SALES MULTI-PAGE
• HOW TO ORDER •

First, select your products. Use our pull-down menu to see our product pages. From any product page, select your options such as paper, colors, quantity, turnaround, and the type of proof you would like. As you try different options, the price for your selection will be calculated automatically in the "Instant Pricing" section of the page.

When you have selected the options you want, click the "Add to Cart" button. You will be taken to your Shopping Cart, which will show the item(s) you have added.

In the Shopping Cart, click "Continue Shopping" to add additional items to your cart. Click "Add A Special Item" if you want to add a special or customized product that you already get a quote from our sales rep. Click "Remove Item" to take an item out of your cart. When you are ready to start your order, click the "Place Order" button.

If you are not already logged in, you will be prompted to do so when you click on "Place Order". If you are a new customer, you will be able to register now.
 

After you logged in or registered a new account, you will be taken to the upload page to upload all artwork needed for the items in your order.

Your file must be no larger than 50 Mb in size, and it must be one of the following file types: .JPG, .TIF, .PDF and .EPS. Macintosh users must add this 3 letter file extension before uploading.

If your file does not meet the size and file type requirements, you will not be able to continue with your order at this time. Your order information will be saved for two days as as a "pending order" in your account. You can come back later and log in from our home page at www.proxprint.com. You will be able to continue your order with new artwork meeting our upload specifications. You can download a template for your product to use in preparing your artwork.

If you are having problems with uploading your artwork, please e-mail support@proxprint.com or call us at 888.310.7769.
 

When you have finished uploading your artwork, you will be taken to the proof page. Here you can preview and approve your artwork. If you have problem on preview, check the file requirement list on the top of the proof page. You can trash the images that you uploaded anytime if the preview is not you expected, and reupload the images again. To approve your job for printing, click on the "OK to Print" button at the bottom of the Proof page.
 

After you have uploaded and approved your artwork, you will go to the secure payment form to provide your billing, shipping and payment information. If you have ordered from us before, besides credit card information, all other information used on your last order will be pre-filled. If you're a new customer, enter your information now.

You will be able to choose whether you want your order shipped by UPS, Greyhound, or Cargo, or you want to pick it up. We have two pick-up options:

San Leandro Pick Up:
2096 Merced Street
San Leandro, CA 94577
Window Time: Mon.-Wed. after 4:30pm; Thu.-Fri. 5:30pm to 6:30pm.

San Francisco Pick Up:
371 11th Street
San Francisco, CA 94103
Mon.-Fri. after 7:00pm.

Payment is by credit card only. Your credit card payment will be processed when you submit it. If you place your order after 3pm Pacific Standard Time, or on a Saturday, Sunday or holiday, your turnaround time will not begin until the next business day.

Once your payment has gone through, your card will be charged at that time and your order will be listed in the order history on your "My Account" page. From there, you will be able to view your paid invoice for the order.

If your payment does not go through, you will be taken to the payment declined page. From there, you can correct or reenter the credit card information and try to submit the order again. If you believe you entered all the information correctly, but the order still does not go through, please call 1-888-310-7769. For incompleted orders, we remain them as pending for two days. To return to your "My Account" page to submit a payment, just log in from the home page at www.proxprint.com.